Returns & Refunds Policy
Effective Date: 06/04/2025
At NewOne Gift Shop, we want you to love every purchase. If something isn't quite right, we’re here to help. Please review our policy below to ensure a smooth return or refund process.
🛍️ Return Eligibility
We accept returns on most items within 3 days of delivery, provided that:
- The item is unused, unworn, and in its original packaging.
- It is not a final sale or personalized/custom item (these are non-returnable unless defective).
- You can provide proof of purchase (order number or receipt).
🚫 Non-Returnable Items
We cannot accept returns on the following:
- Personalized or custom-made products
- Perishable goods (e.g., food items, flowers)
- Gift cards
- Clearance or final sale items
- Items returned after 3 days of delivery
🔁 Exchanges
We currently do not offer direct exchanges. If you'd like a different item, please return the original item for a refund and place a new order.
💸 Refunds
Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days. Shipping fees (if any) are non-refundable.
📦 Return Shipping
- Customers are responsible for the cost of return shipping unless the item was damaged or incorrect.
- We recommend using a trackable shipping method, as we are not responsible for lost or undelivered returns.
❌ Damaged or Incorrect Items
If your order arrived damaged or you received the wrong item, please contact us within 3 days of delivery with photos and your order number. We’ll make it right as quickly as possible.
📬 How to Start a Return
- Email us at [Insert your return email address] with your order number and reason for return.
- We’ll respond within 1–2 business days with instructions.
- Send the item back using the provided address.
- Once received and inspected, we’ll process your refund.
🙋 Need Help?
We’re here for you! For any questions or concerns, feel free to reach out:
📧 Email: dangiamit832@gmail.com
📍 Address: New Delhi